Life is full of surprises.

There are times when we think the business relationships we have set up years ago will remain intact and that everyone is comfortable in their role. Then the phone rings. “Although we have been glad to have you provide that service for us, in light of the recession and all, we decided to handle that in house from this point forward.” No matter how wrong headed these kinds of decisions might be, they are made anyway, and more and more specialists are forced to diversify. What should surprise us is that anyone is surprised anymore when things normally regarded as necessities are re-evaluated at every level.

For a minute, let us consider the vital services provided by the radio program director. First of all, rest assured that I love PD’s and my appreciation for what they contribute to radio has increased over the last 2 years. Nonetheless, the core of what they do for listeners is gradually being replaced by an increasing consumer awareness of a whole new set of media choice. Not just content choice, but delivery method choice and personalization.

The convenience of pre-packaged media with a carefully balanced mix of news, info and music is certainly here to stay, but the obvious fact that this is no longer the only option means the radio industry must decide whether to participate in a widening demographic, or a shrinking one. Sound familiar? This is what we have been saying since 2006, and others have been saying as well.

I am slated to write an industry article specifically on the radio personalization topic next week, so you will have to stay tuned for the helpful details. I still think we can all progress better together as an industry if we test new radio ideas out in an intelligent way. That should seem like an obvious point, but you might be surprised how many still need this hammered home.


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