Mobile Radio Simplified. Accessible. Relevant.

Quick note. The fun thing about traveling for CelleCast is talking to cab drivers (always fairly recent immigrants) about the concept of hearing news and entertainment from their home country while driving around town. I get 100% enthusiasm about it. Now it is just a matter of gathering the long tail of shows into our system.

Against a lot of advice as well as my own desire to make CelleCast a neutral media channel where different views can be presented, I want to speak up in open advocacy for the people of Iran in their struggle for liberty. And I want to relate it to the theme of the Fourth Speaker in our presentation of the power of mobile media. First of all, let me say that what I see going on is extraordinary. I am the kind of guy that gets all choked up when I read and hear stories relating to our own American revolution. The risk, the bravery, the principles at work in the character of our founding generation here in America stirs emotions like little else. Quite often I wonder and actively seek out modern manifestations of that same type of character playing out today. Unfortunately it is hard to find in our own country anymore. Most Americans today are under a spell of complacency/entitlement/fatalism, accepting a continually growing corporate state. Something our founders would not tolerate. That we would endure intense hardship to make the world a better place for future generations is a vanishing virtue here. But in Iran, the hardship of the people under the shadow of the clerics oppression has brought out that virtue. Back in June when the protests began, I expected the resistance to subside within two weeks. Like many, I turned my twitter icon green and in August turned it back. Then I kept hearing more reports. Resistance from a people with little resource, no weapons, and an unsympathetic US state department. What is this? What drives them? How can we help them? Could we not do for them what the French did for us 235 years ago? I heard amazing stories. I heard that Iranian people from all generations were hitting the streets at risk of arrest, property confiscation, and being cannon fodder for the Basij. Older Iranians would actually make themselves human shields to protect the younger ones from being shot (opposite of what terrorists do in FORCING others to shield them). The protests have continued into a near permanent state now, and I am getting emotional over this every time I think about it. Our twitter icon has been a permanent green for a while now, with our call-to-action number on it. But what else can we do?

One of our founding principles of CelleCast is to empower people with a way to speak out in situations where tyrants suppress the the voice of the people. What a perfect example we have in Iran. Iran has an educated population and a culture that predates muslim extremism, yet a completely ideological islamic government that controls the media and actively suppresses any and all dissent. Unless you have been completely asleep politically for the last year, you are aware that the people there are using social media to get around these barriers. This is critical. No dictatorial authority can stand without control of the media, and the new social media revolution is all about circumventing top down control and getting raw content out from the shadows where people can consume and process it themselves. Blogs are getting out written accounts, bypassing newspapers. Cell phones and digital cameras are getting out video accounts, bypassing television. AND cellecasting CAN get out audio accounts, bypassing radio.

Why CelleCasting?
The value of cellecasting for the people of Iran is that they create audio reports from any phone, which get published immediately and can be plugged into any site and copied by various bloggers and media outlets. Users simply need to be able to dial a phone number to publish what they witness. This empowers EVERYBODY. During peaks in the demonstrations, the regime blocks the internet, cell data channels and routinely confiscates recording equipment from people in the streets. With cellecasting, every last phone is a recording device! Creative workarounds have been deployed to protect protesters identities as they are exposed as active users of social media. What better protection could there be for the leaders than every last person being seen as equally dangerous? I am Spartacus!!! The biggest barrier we have right now in making this start to flow is awareness.

Talk Radio Opportunity
Just about any organization out there with a conscience (with the exception of the Obama administration) has at least started to openly condemn the violent, oppressive crackdowns in Iran. Once our own president finally gets involved, and starts working to bring more pressure on the government there, lots of play-it-safe people will start to come out of the woodwork and stand with us for the people. Please don’t wait til then. Please go on the air and help us promote the power of cellecasting to the people of Iran. Tell your listeners to send cellegrams to their families in Iran.. to email them our dedicated number, and record an episode for the effort that we can post on our audio tweet program.

After another year of reading of the continued, gradual (and predicted) decline of radio in all its various manifestations, there are few radio writers that have stood out to me with a unique ability to bring the news into a practical balance. Whether you are “in” radio or a supporting industry like ours bringing talk radio to mobile phones, I suggest you join me in listening to Eric Rhoads. Here is his recent summary of the state of radio in 2009:

First, the bad news.

• Radio will be down 18-20 percent in 2009 and is expected to finish the year at $15.5 billion, down from $21.5 billion in 2006.
• Radio has lost over 10,000 jobs, and that number could increase.
• Several radio companies are facing bankruptcy.
• High fixed costs (much of which is debt), perishable inventory, and overcapacity are creating a deflationary spiral in rates, which continue to fall.
• We have commoditized the radio business because it’s easier to stimulate demand through price than to train people and hold them accountable for selling value.
• Much of our industry has been forced to eliminate valuable localism, strong sales organizations with accountability, and much-needed promotion.
• We face low-cost competition from online media, which is seducing advertisers with brilliant technology that makes offerings highly targetable and attractive.
• The likelihood of increased federal regulation appears to be looming, with deeper controls on content and potentially increased costs through performance royalties.

Now, the good news.

• Unlike print, newspapers, and television, radio listening is alive and well, and radio continues to have a strong hold on audiences. Our audiences are not eroding.
• New data suggests that radio has not lost its grip on the youth market and remains relevant with 18-34-year-olds.
• Independent broadcasters and many small-market operators have been able to prevent severe declines in business with strong localism strategies.
• Some radio companies are starting to wake up to the fact that digital media plays a significant role in our future and are integrating it deeply into their organizations.
• Desperate times spawn great innovations. New plans seem to be emerging that will change the very nature of how we operate our business.
• Bankruptcies and further consolidation will weed out many of those who have had a negative impact on radio.
• There is money to be made even in a declining industry, and most industries cycle back eventually.
• Breakups of some larger groups will spawn more independent, true-to-the core broadcasters.

Integrating digital strategies deep into the organization? We are ready to help!

When we started CelleCast in 2007 we knew right from the beginning that there were two essentials to making mobile phone radio work for the industry. Not that these two stood alone, but we felt, and have been thoroughly vindicated, that without these there isn’t a rats chance in a beauty contest of success in bringing a significant radio audience over to new mobile devices. Once I cover these two self-evident points for reference sake, I’ll get into how the train got derailed for all of us by those who ignored them.

Behold:

1. Universal Simplicity

Radio works because it is easy, and will remain ubiquitous until it gets complicated (hence, the unintended consequences with satellite and HD). You turn it on, you scan through stations, you find what you want to listen to, and make presets of your favorites so you can avoid commercials, etc. Not only is it second nature for you, you also expect it to be easy for everyone else around you. The universality of people who are comfortable with it makes the simplicity means something. Even complex things are made simple on an individual basis with acclimation and repetition, but the list of things in media life that everyone ‘gets’ is still limited to the things that have been around a while. Without this, the media is not sharable. There is no community without sharing. Hearing radio over a mobile phone is sharable only to a very small niche community when an iPhone app is required. Hearing it only when an sms text message is received also creates limitations that violates the Universal Simplicity standard. This is something radio people get that cloistered new media geeks tend to dismiss.

2. On Demand, Personalized Delivery

This is an essential because frankly there is no reason for anyone (producers and listeners alike) to break from the status quo unless, in addition to the simplicity standard above, other compelling benefits cannot be ignored. What new media brings to the table for radio going mobile is portability and personalization. These are the same qualities mobile breakthroughs also bring to apps and the mobile web, BTW. When listeners can truly just push a button and hear a personalized playlist of programs auto-queued to play only the most recent unheard episodes, then the listener is in control in a similar manner that they are also getting accustomed to with DVR’s for TV.

Falling Short

Now, hopefully you are aware of the essential value of each of the above as pre-requisites toward a wonderful revolution in mobile radio. So why are we not much closer to seeing this transformation toward personalized radio come to pass? If you think it is the technology, you would be incorrect. I submit to you that it is actually the misstep of technology misapplied. Other ‘features’ (aka shiny objects) were regarded more highly than the core essentials of simplicity and personalization. Because too few have sought to hold to these as standards, what has suffered unfairly is the perceived viability of mobile radio personalization itself. Now, I am tired of that. Not just as a believer/innovator seeking to equip the industry for positive change, but also personally after seeing inferior tools dressed up with confusing rhetoric misguide people. Because of this, the promise of radio personalization has been broken, and the reality of it, postponed.

Cases in point: Foneshow.com and lexy.com. I am not in the habit of calling out competitors like this, and I have been able to resist the temptation up to this point. What breaks my silence now is the dread that the ideas behind what all three of us and others have been promising would be passed by due to poor representation. To see these venture funded companies, who have clearly undermined both the simplicity and on-demand standards they falsely claimed to champion, fade in listenership while claiming to represent mobile radio on-demand, is a tragedy to me. To be funded and not to have transformed the industry is an abject failure. I’ll give them credit for getting funded while we have yet to be in that club, but from my perspective today, I’m glad the failed examples are clearing out to make space. As long as the credibility of personalized radio can avoid too much damage now, we’ll be able to make our case while waiting for the right investor to emerge.

How have they violated the core essentials? To put it simply, they claim too much control over the experience, destroying simplicity. (I’ll give lexy more credit for putting their call-in number back on their pages, but for a while it was gone.) The approach they and others have taken is that the user would be enamored with text messaging to the point of accepting it as a gateway to access the audio. When we saw that as the core of Foneshow’s model in 2007, we didn’t even want to list them as a competitor on a product level. If you are making demands of the listener where they don’t get the audio without waiting for a text, then how is that on-demand? Who is making the demands? Imagine if your AM radio was similarly anal. You turn on the power and before any sound comes out, you have to enter your mobile phone number and wait for a screen to come up where you have to tap on a blue 10 digit number. Would you consider that consumer friendly or even good engineering?

One deal-breaking major fallout from this approach is that the content they are aggregating and delivering comes from radio shows that have no decent way to easily promote their content via the call-in based medium. We give each program partner a unique direct dial access number and program page. They can link to us from their site and get more SEO value. They can promote their cellecast number on the air and get direct call ins to THEIR show with ZERO barriers. Now, this is not a competitive pitch here although it sounds like it. To me, it is just bottom line common sense to make it easy for your partners to promote themselves in the context of universal simplicity in personalized mobile radio.

The bottom line problem here is that the biggest barrier for mobile phone radio is already the mainstream perception that it is too complicated to bother with. It doesn’t help that many of the companies trying to solve the perception problem are actually contributing to it. They just make it harder for those of us trying to help.

In the next installment, I will deal with some of the many promising possibilities for on-demand, personalized mobile radio. The standards above are not constraining, but in the long run, the key to radio liberalization and audio-based social media.

Something surprising is about to occur, but I say it is right on schedule. Apple’s iPhone is going down a few pegs in the intrigue market and the app craze will quickly wash into a memory similar to playing pogs and listening to Sugar Ray.

Why will the app craze dissipate? Because the same thing has happened on your desktop already. Installed apps, for a variety of obvious practical reasons, have given way to web apps. Web apps are accessible from any computer. They don’t care what version your OS is. The installation step gives way to a much easier registration step. The configuration and data status information is 100% portable. Think of your email. Where would you be if you could not access it from the web? That’s right, stuck to one PC. How 2004 is that?

Now, with the recent emergence of Android and Palm Pre as competing smartphones to the iPhone, what do all touch smartphone users have in common? The webkit safari browser.. that’s what. iPhone web apps already have had a few advantages over their native app counterparts, but now that the safari browser will be the common denominator among all phones, the scales are going to tip dramatically. Web apps as a sub project will give way to the mobile web app being the core business model. Look how this new real estate application is built around this concept.

Also, in case you are skeptical about all this, Verizon, who has been the odd carrier out in the non-blackberry smartphone world is about to enter in with bang. Droid phones are due out before Christmas with the new Android 2.0 OS. They are also slated to carry the Palm Pre by January. You would not believe the amount of iPhone users who are ready to switch to a new phone only because of how much they hate AT&T.

What this means for radio, is new opportunity that maybe, just maybe, they might not pass by this time. Radio’s long-held media advantage of wider and simpler accessibility is being challenged again and again, but this time and through 2010, the shift will be felt more dramatically. We have been telling radio leaders to partner with us to head off the challenge and bring in new tools to lead in opportunity. Start adapting now, without abandoning your core. We share your ‘accessibility first’ principle, so let’s get moving. The future still marches on.

We are ready to help now by developing your mobile website assets simply by repurposing what you have now on your current website. We can work with your webmasters and engineers in a seamless manner to get a winning strategy working. There are lots of new possibilities for audio as well with a combination of web based, telephony based and mobile streaming tools for mobile phones.

We leave you with a quick video about how the fast and versatile Safari browser works at different speeds for the iPhone, Palm Pre and T-Mobile G1.

Life is full of surprises.

There are times when we think the business relationships we have set up years ago will remain intact and that everyone is comfortable in their role. Then the phone rings. “Although we have been glad to have you provide that service for us, in light of the recession and all, we decided to handle that in house from this point forward.” No matter how wrong headed these kinds of decisions might be, they are made anyway, and more and more specialists are forced to diversify. What should surprise us is that anyone is surprised anymore when things normally regarded as necessities are re-evaluated at every level.

For a minute, let us consider the vital services provided by the radio program director. First of all, rest assured that I love PD’s and my appreciation for what they contribute to radio has increased over the last 2 years. Nonetheless, the core of what they do for listeners is gradually being replaced by an increasing consumer awareness of a whole new set of media choice. Not just content choice, but delivery method choice and personalization.

The convenience of pre-packaged media with a carefully balanced mix of news, info and music is certainly here to stay, but the obvious fact that this is no longer the only option means the radio industry must decide whether to participate in a widening demographic, or a shrinking one. Sound familiar? This is what we have been saying since 2006, and others have been saying as well.

I am slated to write an industry article specifically on the radio personalization topic next week, so you will have to stay tuned for the helpful details. I still think we can all progress better together as an industry if we test new radio ideas out in an intelligent way. That should seem like an obvious point, but you might be surprised how many still need this hammered home.

I am watching a video from http://bb2009.uscannenberg.org/ that cuts off early and has no scrubber, so take my frustration into account as you read this.

Mobile Voices Part 1
A case study in new media beyond broadcast, the Mobile Voices project empowers first generation immigrants in Los Angeles to publish multimedia stories about their lives and communities directly from mobile phones. This panel will explore questions of media production through demonstrations of the Mobile Voices project by some of its participants.

Nothing wrong with the projects goals, but the net affect of these kinds of schemes is to ride on the wave of mobile technology seeming to create a new practical application for it, but in reality, they are simply using the public interest in mobile technology to draw attention to their cause. The way they are doing this simply does not scale. If they wanted it to scale, they would contact us and use our Field reporter toolset and create an audio community on the spot that could be pointed to, listened to, added to, etc.

Looks like there was some grant money that simply needed to be spent. Go USC!

In all seriousness, there is a real need to bridge the gap between capability and acceptance of mobile storytelling, and I can certainly report on how it has gone for us in enabling event-based cell phone citizen journalism. Currently, the lifecycle of these kinds of deals is very short. When we quickly put ours together for the Obama inauguration and the April 15th Tea Parties, there was tremendous interest but little follow-through. The practical tools for enabling citizen journalists to contribute is all there on our website, but without practical application of the technology from social organizers, the whole situation feels like an awkward junior high dance where we really want to dance and don’t mind saying so, but those who can use the service already have a well funded entourage in tow that has keeping appearances at the top of their priorities. Show me the platform! Where are the stories?

Now, I would still love to dance with USC and other organizations, but at this point of seeing way too much posturing in the various industries we have tried to work with, simply calling them out like this appears to be the next best approach. I could be wrong and we were simply not findable amidst a sea of choices or the desire for video and pictures nullifies our otherwise highly elegant, easy to use, audio only solution. But it certainly seems to me that dialoging with a young, hungry and community minded startup like CelleCast is a highly effective way to move forward in mainstreaming audio social media. everyone has a story, and we want to continue to empower people to tell it right over thier phones, have it publish immediately on a branded project program page, as well as spread via Twitter. All the parts are there.

Always open to feedback,

Andrew Deal

Despite an ongoing unprecedented time crunch of late, I need to write about my stubbornly persistent visions of radio personalization — specifically as it relates to talk radio. It is funny that stubborn persistence is required in larger doses in the journey, as people in radio should already be aware that every other form of media is already going that direction. So stay tuned.

As a quick update on what we are doing around here in lately, I have been dividing my blogging time more widely by adding some new posts about our iPhone web apps and the new advent of the local web on our CGI Productions Development blog.

Stay tuned, and look for our iPhone web app for CelleCast in 2010, with all the mad skills we are building up here in the shop.

Andrew

Although not overtly political, our blog is all about our efforts in enabling passionate voices that are crying out to reach people in new and exciting ways. Therefore, with all the Tea Party business going on and the rising groundswell of a new protesting generation, we feel it is a good time to introduce the new CelleCast citizen reporting tools we have been working on this year. The Tea Party movement is young and full of new passionate voices looking for ways to empower ordinary people to speak their mind and be heard.

Largely dismissed by the mainstream media, this movement is organizing mostly online through Twitter, Facebook and new video sites like PJTV. Talk Radio is playing a strong role as well, and altogether, there will be over 500 Tea Party protest rallies tomorrow nationwide. The need for tools that can go into the hands of people and turn them into reporters as well as simply giving them a way to vent is obvious. Talk Radio can only receive one screened caller at a time, and by my estimation, there are thousands more than don’t just want to blog or write tweets, etc. They want to speak. They want to be heard, and there is a heightened sense of frustration that they are being ignored by a disconnected elite class at the top.

Enter CelleCast.

Starting tomorrow, what we specifically have to offer is the ability for people standing in the crowd to be able to call in and record field reports on what they are seeing happen at their local Tea Party. We looked for a good partner to work with in this effort, and discovered that Pajamas Media was making headway in its call for citizen reporters. Well it was natural, and it was overnight, but we joined forces with them to enable their still growing list of hundreds of citizen reporters to post field reports using their cell phone. Check out the Tea Party Coverage Program on CelleCast.

Anyone from around the country will be able to hear the reports after a basic screening, and the best will be included on Pajamas Media comprehensive coverage. People calling in can also hear the reports and post audio comments to them as Talkbacks, which is similar to posting a comment on a blog post. All opinions are welcome. The posts will update various Twitter statii as well, making for a sort of audio petition ideally, pushed out in real time, but also retrievable and sharable in various ways. We are hoping the CelleCast contribution will help make a difference in terms of the people being heard, and that is reward enough. We are not taking sponsors for this program for tomorrow, as we feel that this is our chance to contribute to increasing the national dialog.

It is likely you have never called your House or Senate representatives before. One reason I believe you haven’t is you feel the call will likely be wasted on an intern answering who just looks for a category to drop your message into. Who knows if your opinion really even gets recorded at all?

To that end I suggest a whole new way of getting your voice heard.. not only by your representative, but by anyone else who you care to share it with. CelleCast Talkbacks create a permanent, subject sortable audio petition opportunity with each and every call. Since our listeners are already on the phone enjoying their own personalized radio playlist of news, talk and information, the ease of contributing is as familiar as pressing 3.

We believe we are at the beginning of a new movement of citizen empowerment in this country, and that this tool will help put passionate audio petitioning and citizen journalism into the palm of everyone’s hand.

Where will your Talkback’s go?
- To your Twitter status. (which can then forward to your Facebook status and FriendFeed)
- To your CelleCast profile page.
- To the CelleCast program page. (pending moderation)
- To government officials for particular petition programs coming soon on CelleCast.

We have more information on how to set up your CelleCast account with Twitter for audio tweets, with an additional section taking it a step further and becoming a field reporter. Check it out and enjoy.

So give your fingers a break and give your soul some real venting release with a Talkback today.

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