Mobile Radio Simplified. Accessible. Relevant.

It is no secret that our emphasis here at CelleCast has been in wedding ourselves to the talk radio industry at a partnership level to help them edge in to the digital future in a way they could own. We dumbed down the process immensely. We focussed on accessibility. We made the promotion process drop dead simple. We explained in all our meetings that the return would start small, but grow over time as the future was ours to prospect together.

We also made a strong case that radio had a great opportunity to lead in the social media space. Maybe that was where we lost em. When broadcasters were asking questions about how to use Twitter, we were already explaining that although tweeting is fine, that radio should use our tools to make an audio version of Twitter that flows from radio’s strengths. Audio community. Imagine what kind of buzz could be created when every member of a vibrant talk radio audience was given a microphone!

What I kept forgetting, even though I kept telling myself not to, was that radio has been traditionally foot dragging. These are the people that stuck to ‘what works’ back in the 50’s when TV was the new media invention. I bet my hopes that the lesson was learned, when in fact it is in radio’s DNA to ignore any opportunity that does not bring an immediate return.

I have been talking with my advisors, both formal and informal about this for over a year now. They are either slightly more or slightly less optimistic than I have been about a change. What we are doing now is going around the whole beast. Opportunities presented and ignored can simply mean a new audience for the opportunity must be sought.

We are going to talk to the publishing industry. We are going to talk with corporate communications departments. We are going to talk to universities and other institutions that are not entrenched to the point that they confuse their distribution tool with their business model. Stay tuned.

In closing, I want to share with you a great bullet list I heard from Bob Garfield in his Hear 2.0 interview, where he explains what he would do today if he were forced into the role of having to own and/or manage a radio station. He would:

1. Invest alot in great talent
2. Leverage localism to the max
3. Invest in making the most robust website possible.. ready for mobile, wireless, IP radio
4. Establish a culture that understands that new technology trumps terrestrial radio and create a full service, platform independent, media company.
5. Reduce ad slots, as the current level of clutter is more intrusive and value diminishing in audio than it is in print.

To really appreciate where Bob is coming from, you need to hear the whole interview conducted by Mark Ramsey last May.

I am watching a video from http://bb2009.uscannenberg.org/ that cuts off early and has no scrubber, so take my frustration into account as you read this.

Mobile Voices Part 1
A case study in new media beyond broadcast, the Mobile Voices project empowers first generation immigrants in Los Angeles to publish multimedia stories about their lives and communities directly from mobile phones. This panel will explore questions of media production through demonstrations of the Mobile Voices project by some of its participants.

Nothing wrong with the projects goals, but the net affect of these kinds of schemes is to ride on the wave of mobile technology seeming to create a new practical application for it, but in reality, they are simply using the public interest in mobile technology to draw attention to their cause. The way they are doing this simply does not scale. If they wanted it to scale, they would contact us and use our Field reporter toolset and create an audio community on the spot that could be pointed to, listened to, added to, etc.

Looks like there was some grant money that simply needed to be spent. Go USC!

In all seriousness, there is a real need to bridge the gap between capability and acceptance of mobile storytelling, and I can certainly report on how it has gone for us in enabling event-based cell phone citizen journalism. Currently, the lifecycle of these kinds of deals is very short. When we quickly put ours together for the Obama inauguration and the April 15th Tea Parties, there was tremendous interest but little follow-through. The practical tools for enabling citizen journalists to contribute is all there on our website, but without practical application of the technology from social organizers, the whole situation feels like an awkward junior high dance where we really want to dance and don’t mind saying so, but those who can use the service already have a well funded entourage in tow that has keeping appearances at the top of their priorities. Show me the platform! Where are the stories?

Now, I would still love to dance with USC and other organizations, but at this point of seeing way too much posturing in the various industries we have tried to work with, simply calling them out like this appears to be the next best approach. I could be wrong and we were simply not findable amidst a sea of choices or the desire for video and pictures nullifies our otherwise highly elegant, easy to use, audio only solution. But it certainly seems to me that dialoging with a young, hungry and community minded startup like CelleCast is a highly effective way to move forward in mainstreaming audio social media. everyone has a story, and we want to continue to empower people to tell it right over thier phones, have it publish immediately on a branded project program page, as well as spread via Twitter. All the parts are there.

Always open to feedback,

Andrew Deal

One of the key founding values of CelleCast is to empower people to not only get more from radio on demand on their mobile phones, but also to speak TO the media and to have their voices heard. When we learned of the repression of reporting in Tehran not only of journalists, but of citizen reporting by the shutting down of internet resources as well, I knew that we should open this channel for the people of Iran. I only wish I did so a week ago. Let them try to shut down an entire bank of phone numbers! All anyone has to do is to dial 001 (415) 707-3003 from their mobile phones or landlines anywhere in the world and tell the truth of what is going on in Iran. We feel a viral campaign to get this number into the hands of people in the streets in Iran will be as easy as the system is to use. For every Iranian savvy enough to record and post video and pictures with their mobile phone, I’ll bet there are 50 who would dial up our number and make their own radio report if they felt there was a sympathetic audience on the other end.

I am calling upon all our radio partners to share this channel with their audiences! They should not think of it as competing with their own phone number, as what I need them to do is to simply tell their audience to text the number to friends and relatives in Iran as well as any Iranian who wants to share their voice.

We hope to gather hundreds of voices in the next few days and will continually alert the media of the talkback publications on CelleCast. The raw audio can be heard on our twitter timeline and we expect a whole lot of retweeting to take place.

Although not overtly political, our blog is all about our efforts in enabling passionate voices that are crying out to reach people in new and exciting ways. Therefore, with all the Tea Party business going on and the rising groundswell of a new protesting generation, we feel it is a good time to introduce the new CelleCast citizen reporting tools we have been working on this year. The Tea Party movement is young and full of new passionate voices looking for ways to empower ordinary people to speak their mind and be heard.

Largely dismissed by the mainstream media, this movement is organizing mostly online through Twitter, Facebook and new video sites like PJTV. Talk Radio is playing a strong role as well, and altogether, there will be over 500 Tea Party protest rallies tomorrow nationwide. The need for tools that can go into the hands of people and turn them into reporters as well as simply giving them a way to vent is obvious. Talk Radio can only receive one screened caller at a time, and by my estimation, there are thousands more than don’t just want to blog or write tweets, etc. They want to speak. They want to be heard, and there is a heightened sense of frustration that they are being ignored by a disconnected elite class at the top.

Enter CelleCast.

Starting tomorrow, what we specifically have to offer is the ability for people standing in the crowd to be able to call in and record field reports on what they are seeing happen at their local Tea Party. We looked for a good partner to work with in this effort, and discovered that Pajamas Media was making headway in its call for citizen reporters. Well it was natural, and it was overnight, but we joined forces with them to enable their still growing list of hundreds of citizen reporters to post field reports using their cell phone. Check out the Tea Party Coverage Program on CelleCast.

Anyone from around the country will be able to hear the reports after a basic screening, and the best will be included on Pajamas Media comprehensive coverage. People calling in can also hear the reports and post audio comments to them as Talkbacks, which is similar to posting a comment on a blog post. All opinions are welcome. The posts will update various Twitter statii as well, making for a sort of audio petition ideally, pushed out in real time, but also retrievable and sharable in various ways. We are hoping the CelleCast contribution will help make a difference in terms of the people being heard, and that is reward enough. We are not taking sponsors for this program for tomorrow, as we feel that this is our chance to contribute to increasing the national dialog.

That is a phrase I have been using for a while and hearing as well from others in this space. I think it is important however to clarify the statement. It is easy to say in the way a politician says everything they say.. to get a majority of people to nod their heads. The full truth however is that Social Media has come to represent a collection of changes in media of which Radio’s early contribution represents just one aspect. The three legs of the stool are: User Generated Content (UGC) publishable and in response to other posts, media sourced from the many vs elite pros, and media sources organized in a personalized manner by the consumer. Unless I am missing something, that covers it. Of course to have any viability at all, these three have to work to support a living community, or else it is just lifeless academics.

I am not sure how others would break it down into components or whether they would even see the need to do so. To me the need arises when we begin to see just about any new innovation in media, or old as demonstrated by my headline, claim to be social media. Not unlike the term “radio”, “social media” is also beginning to suffer definition fatigue from the thousands of companies seeking authorship and/or leadership in this new landscape. Having a text messaging campaign where people reply to win a prize is not social media.

The more I think about it, to have pure social media, you need all three legs. Radio, as a step beyond newspapers’ letters to the editor, provided the first realtime feedback mechanism (UGC). With the aid of the ubiquitous and familiar telephone, talk radio hosts could pipe in the voices of select audience members and channel that back to the audience through the broadcast. These call in participants represented the whole audience to a degree, turning the monologue into a conversation. The second component where the audience voices self-published in their own right was not tenable. The third component of personalized organization of participant media — not applicable.

With the web came the ability and the need to have all three. Forums, Blogs, Facebook, You Tube and Twitter all have the open feedback mechanisms as a core components, and should pay tribute to some degree to radio for pioneering that into our media lifestyle. The second social media leg of sourcing from everyone is what is coming into more focus these days with Blogs, You Tube, Twitter, Facebook, and for radio, BlogTalk Radio. Now everyone can be a publisher. Whether we should be or not helps explain to some degree why Twitter is a rising star right now… Who has time to publish more than a quick snippet of information at a time anymore? And thirdly, since information is being produced on such adn expanded many-to-many scale, social media can’t exist sustainably without tools like RSS, Facebook, Twitter, MySpace, Friendfeed and others to help each of us on the consumer end of it all to organize the information from the people we want to hear from.

Now, with all that mostly self-evident stuff said, that doesn’t mean that I am a purist measuring all new social media innovations with a three part litmus test. There is a lot to be said for the majority of our media consumption to be entrusted to the professionals. My friends are good sources for where to meet for dinner and “what are you doing?” Lou Dobbs and other talk hosts are a better source for information on what I need to hold my elected officials accountable on. The local station is the best source for local news traffic and weather.

So the thing that really interests me and motivates me to write this post is.. where is the sweet spot between the social and professional sourcing of media? This second leg and the role of todays talk radio host is the big issue for us and our readers here. I believe this is where it is time not to follow but to lead. Take the 1-2 weeks to accept the 1st and 3rd components as a critical part of the future of all media, and spend the next few months actually getting strategic about it. As a show host, the second leg issue requires a personal grappling with the way you lead conversation, and the kind of brand your show will have. I decided a long time ago that our network would showcase the professionals vs the DIY crowd, but that our hosts in order to remain viable would need to encourage even more audience participation. If you are ignoring social media because you already have a big audience, that will only last a few more glorious years. What you need to do is to give your audience a voice, but still be the conversation leader. These are not just my ideas, but the convictions on which I have built CelleCast, making it program oriented, but also interactive and participatory for the audience with Talkbacks, CelleGrams and Audio Tweets. I look forward to combining these ideas with yours as we work with more stations this year.

Smart strategies for how to not only survive in this controversial recession but thrive are the focus of more and more people these days. When things are going relatively well in an industry, there is a natural resistance to trying anything new. This is self-evident. Why do things differently when we are profitable? When things get tougher, especially ahead of the curve in an economic downturn like they have for radio in 2008, the pressure grows. In radio’s case, against the advice of just about every radio consultant I have talked to, the industry got even more resistant to innovation as profit margins shrank and radio stocks lost 85% of their value. The reasoning was that all remaining resources had to be spent on core operations.

Now that the recession is fully upon us, and there is no bailout in sight for radio, it is coming down to a simple choice: Innovate or Die. This blog has been focused on the premise that radio must innovate by going mobile since its inception (of course CelleCast has a stake in this). Our message has been respectful, and will remain so, but now that the heat of circumstance is turned up so high, it is not enough for radio executives to simply act like they are listening, and it is not enough to just engage in a few initiatives that repackage the exact same product. The gauntlet to innovate WELL lies before us, and there is no excuse for having delegated this burden to the ‘digital guy’ or following the path of least resistance.

The good news is that the recession and even a good portion of the supplemental uncertainty that accompanies President Obama’s redefinition of the economy opens the door for innovation that didn’t even make sense a year ago. I wouldn’t say this if there was no historical precedent. When we look back at the great depression, we find that a host of enduring innovations emerged. Of course many also failed. What I want to do in this article is point out a few characteristics where we see a sweet intersection of opportunity between the recession, radio and new mobile media trends. Draw your own conclusions, and reach out to those that can help you adopt recession friendly innovations.

First of all, during a recession, you have to position yourself as the ‘value leader’. We see many companies already doing this. A recent frozen pizza commercial compares their product to delivered pizza as equivalent in quality for a fraction of the cost. It is not just a pricing war tactic, it is an appeal to the consumer to rethink the value equation in their pizza habits in a world where everyone is re-examining their overall buying habits. Brands that succeed during this time have to become part of this re-evaluation process today’s consumer is undertaking. Radio, since it already free, has to create value for its audience in terms other than cost. For talk radio specifically, value is found in helping people find new ways for their voice to be heard politically, socially, etc. Having them take turns calling in for a chance to get past a call screener to be on the air is not a good value proposition. Of course there are other ways to establish the value position for radio, the key is that in this space you need to stand out as a value leader, not just be one of many responding to the need. Look at what Ed Shultz is doing is doing in this space for new advertisers as an example.

Secondly, you have to stand out as a relevant voice who understands current trends, how to set trends, and how the recession is forcing people to re-evaluate their adoption of new trends. This recession in particular intersects a particular set of new media trends relevant to radio, namely: Portability; Personalization; User generated content (UGC); Shareable content; Social Media; 3G Mobile Services; Advanced interaction; On-demand time-shifting; and Free telephony. I believe the recession is already starting to affect the trend equation here in two key ways:

1. Watch for gadget hype to sharply decline. People will prefer to find ways for their existing gadgets to do the job. (yes, their cell phones and VoIP lines, and web browsers)
2. The value of time. Frivolity is already becoming less a result of happenstance, and more a product of deliberate choice. It would be easier of course to just say that people have less time to waste, but that isn’t exactly true. It is more polarized. Some people have less, some people have more (like while unemployed), but everyone has less time tolerance for waste in being pitched to. I think the new radio winners will be ones that position themselves as the best in content and ad targeting, giving the consumer higher control in what is heard.
3. Commonality of Access. Recessions, as evidenced by the reports in online relationship sites registration spikes, have an effect on our value of connectedness. Families generally pull together, and social circles of higher trust are the ones we shift back into. I believe this will cause people who can’t convince their high trust friends and family to get on Facebook to connect in new ways that are more accessible. This applies to direct social media tools as well as to broadcast, etc.

Thridly, you have to be agile. Even on a company cultural level, statements like, “We’ll take that under advisement in our next meeting”, and then not getting back to the person will become less of a forgivable act. Or saying, “I am about 150 emails behind right now”, like I heard from a prominent digital radio executive, is not going to produce a pass from the shareholders. The opportunities in innovation are indeed going to be exploited with or without your participation and investment. New entrepreneurs ready to meet the needs of the public can go directly to them with podcasting, webcasting and cellecasting, but how much better will it be for radio if the industry is in the lead instead of remaining branded as innovation-resistant?

Finally, and this is a very specific value intersection of talk radio during a recession, you have to find ways to lead in rallying people politically. Whatever your politics are, there is no denying the fact that people on all sides feel less informed about the substance of today’s debated topics, and more caught up in personality wars in the media environment. In one sense people are empowered to opine in written form all over the web, and now they can post video on YouTube and elsewhere. But what is radio doing to collect contemporaneous audio commentary from the people? What is radio doing to give people access to raw audio (like Rush’s CPAC speech) that is at the center of today’s dramatic news cycle? What is radio doing to provide audio content elements for the Twitter timeline? It is not that radio shows need to polarize people into partisan entrenchments. The rallying can actually be around letting ideas be shared and aired out so we can come into a place of real national unity, government transparency, scientific debate, and long awaited accountability. There is a new market for this that radio can meet, and we look forward to partnering with it.

We leave you with a CNBC video link on innovation that features Mel Karmizan. The people in this video series have much greater wisdom to offer than I can provide here, but I hope you gained from my specific ideas on how radio can emerge as a winner during these challenging times.

We wanted to do our part to help the wireless nation celebrate and share their thoughts on the inauguration. So, at the last minute(last Thursday) we created the Inaugural ALL CALL Cellecast as a way for the millions attending to have handy access to on demand radio for the mobile phone. Of course it works fine for those elsewhere, but the point was to make a program that suits people on the ground who don’t have smart phones, nor time to sit still and read. Having a radio is such a good idea in a place crowded to the gills, but who would carry another device?

Well the experiment worked pretty well. One of our partners, Jon Elliott from Air America jumped on board and gave us a couple updates to it and some on-air promotions. We got great feedback from a lot of people saying that if we had only had more time to prepare, it could have grown into a big hit. Well, it was a medium hit, and doing it spawned us putting up our own official twitter page, and getting lots of followers right away. We met some great people this way. More than I normally do through my personal twitter account.

We also tied new program updates and talkbacks to twitter in a stronger way, leading us to further explore the concept of the audio tweet. Micro-podcasting is not just smaller audio bytes, but audio responses and mini-reports tied to others in a meaningful way. Our talkback tool is a perfect fit for this. I will blog ore about this soon and what it means to radio’s evolution. Suffice it to say the concept already has legs as far as we are concerned.

We also made our system so we can empower field reporters to post full-fledged episodes from their phones with a simple push of a button. No need to have a special code.. All they have to do is leave a talkback just like everyone else, but just choose a different sending option based on their account being tied to a program partner. It works great too! Afi Scruggs from Cleveland brought a busload of schoolchildren to the inauguration and posted some cool reports in an audio journal style that will mean much to her and the parents on the trip. Also, Marianne from Mass reported well as she, like many there, tried to get a good view on the mall.

We look forward to developing these event based cellecasts even further in the new year, and always welcome your feedback.

Oh yeah.. why the picture of the cat? I know it is completely irrelevant to the post. We really would hate to think that businesses across the country would ever have to knock on the door of government to prosper. I just got off track while searching trends on twitter and discovered the Obamacon. Fun stuff.

The biggest challenge of this post is that exposing the narcissism of this generation is kind of like describing to a fish the ocean in which it swims. So although some of my points may seem general and at times crotchety, try to bear with me as a reader here. I need to provoke you a bit to shake you into an awareness of the emotional matrix of these times.

In this world that is changing so rapidly, it is becoming commonplace to see conference rooms full of people riding the wave of technological novelty, because the attraction levels are quite high to be in on the latest and greatest. As the turnover rate increases for what ‘the latest and greatest’ actually is(hence the new term, ‘that is so 2007′), the race to lead gets more intense. Interestingly, much of today’s thought leadership has come from a more nuanced style. It is a counter to the top-down models of the past, for which we are thankful (see clue train manifesto), but this doesn’t change the fact that novelty still accounts for 90% of what is going on. People latch on to be significant by being in the know. The new social media leadership is generally determined by how many friends you have on Facebook, and how much traffic you are getting on your blog. Again, nothing inherently wrong with that, especially in contrast with the command and control models of the past. The problem occurs instead when you combine a novelty fascinated culture with an untested model for selecting wise leadership. Writing and reading is just a component of leadership. Writing, friending, and other forms of online networking, at best, create fame principally within a sub-culture that is self-fascinated. The online fame of various high-profile geeks seeking to inherit the earth does not make them experts in other areas (and to their credit, most would be the first to say it). There is in reality a great big world out there populated by very wise people doing wonderful and amazing things offline, but rather than interviewing these people and honoring their work and sacrifice, the technorati of today prefers to blog their own reports, from their own perspective and go before their online peers where the news is welcomed on the scale of them having discovered the new world. If you don’t get anything else said here, beware of this new elitism.

Adding to this, the post-boomer generations have been told in every Disney movie since 1980 that the most important value you can possess is believing in yourself, followed closely with the notion that all expressions of belief have equal value. Face it, there is just no valid counterargument to the fact that this is likely the most self infatuated generation in US history. Not that my generation of the 70’s was much better, but now that most of us who have survived are parents now, we at least have learned what it means to lay self aside for the sake of those coming next. What worries me is that the next generation just might not get started in that path until a much later time. Read on…

So where is the ‘perk’ I refer to wryly in the headline? It is in the fact that today’s technology has enabled us to indulge in self in ways previously unheard of, by minimizing exposure to criticism, and enabling self-congratulatory environments. If you need to find a community of people who agree with you, it has never been easier. Confirmation bias is the term we use for it, defined as seeking out media, friendships and information that confirms our own prejudices, rather than being challenged by hearing ideas from those with different experiences and opinions (parents included!). Today, people just don’t have to hear anything unpleasant to their ears. If you believe global warming is man-made and has doomed us unless we all turn agrarian, there are those who will console you if you are rebutted, and posit reassuring statistics. Of course it works in both ways and in any direction, conviction, opinion and prejudice. Certainly confirmation bias is not new to this generation, but what is new is our ability to isolate ourselves from our conventional neighborhoods where we would otherwise have to process varying viewpoints.

So I hope to do more here than just give you a moment of pause, but instead to give you a chance to reflect and think about how the world of technology affects you, and how you value all the people in your life, as well as the people throughout history, on which your life is indeed built, no matter how non-tech they are. If you don’t buy my assessment, then be in bliss. The narcissist community is growing rapidly.

I am only taking credit to a small degree, but I must say that their well demonstrated approach reflects what I have been hearing myself say for a long time now to radio network execs and show hosts, as we build out our all-accessible media network.

The walled gardens we see so readily among the cell carriers and more recently Facebook and MySpace are nothing new to radio.

So FriendFeed, I salute you in hailing the value of media finding new outlets and new audiences! Let us join our rings of power together to amplify the message that the universe is indeed expanding. Media wealth is still being created. The new consumer is daily more empowered and sharing information between the newsmakers/pundits and the consumers will uncover an unprecedented yet-to-be-appreciated market awareness in the months ahead.

Andrew

P.S.
I got inspired reading and listening to these posts today…

/why-friendfeed-deserves-a-one-billion-dollar-valuation/

http://gillmorgang.techcrunch.com/2008/05/29/gillmor-gang-052908/

http://gillmorgang.techcrunch.com/2008/05/31/gillmor-gang-053008/

This article in BtoB speaks a loud message that companies of all sizes need to heed. Just as in 1999 the strategy shifted from “get a website to be ahead of the pack” to “get a website to avoid being irrelevant”, we are coming into a time where a marketing strategy without content is incomplete.

We are not just talking about more lengthy product pitches, but content that aids business partners of various types. Tips for consumers. Timely updates for strategic partners. Industry news for PR. Internal communications for team members in the field. Whatever you can do to become a great source for good information is good for business.

Enjoy the article and consider two things while you read. 1) How does your budget break down in comparison to the finding of the survey, and 2) Can you see how an audio component available fully on-demand over the phone can help in this regard? This is a new area of research for us, and we see cellecasting as an advantageous way to create and distribute customized content on the enterprise level through our messaging and audio-on-demand tools.