Mobile Radio Simplified. Accessible. Relevant.

It is no secret that our emphasis here at CelleCast has been in wedding ourselves to the talk radio industry at a partnership level to help them edge in to the digital future in a way they could own. We dumbed down the process immensely. We focussed on accessibility. We made the promotion process drop dead simple. We explained in all our meetings that the return would start small, but grow over time as the future was ours to prospect together.

We also made a strong case that radio had a great opportunity to lead in the social media space. Maybe that was where we lost em. When broadcasters were asking questions about how to use Twitter, we were already explaining that although tweeting is fine, that radio should use our tools to make an audio version of Twitter that flows from radio’s strengths. Audio community. Imagine what kind of buzz could be created when every member of a vibrant talk radio audience was given a microphone!

What I kept forgetting, even though I kept telling myself not to, was that radio has been traditionally foot dragging. These are the people that stuck to ‘what works’ back in the 50’s when TV was the new media invention. I bet my hopes that the lesson was learned, when in fact it is in radio’s DNA to ignore any opportunity that does not bring an immediate return.

I have been talking with my advisors, both formal and informal about this for over a year now. They are either slightly more or slightly less optimistic than I have been about a change. What we are doing now is going around the whole beast. Opportunities presented and ignored can simply mean a new audience for the opportunity must be sought.

We are going to talk to the publishing industry. We are going to talk with corporate communications departments. We are going to talk to universities and other institutions that are not entrenched to the point that they confuse their distribution tool with their business model. Stay tuned.

In closing, I want to share with you a great bullet list I heard from Bob Garfield in his Hear 2.0 interview, where he explains what he would do today if he were forced into the role of having to own and/or manage a radio station. He would:

1. Invest alot in great talent
2. Leverage localism to the max
3. Invest in making the most robust website possible.. ready for mobile, wireless, IP radio
4. Establish a culture that understands that new technology trumps terrestrial radio and create a full service, platform independent, media company.
5. Reduce ad slots, as the current level of clutter is more intrusive and value diminishing in audio than it is in print.

To really appreciate where Bob is coming from, you need to hear the whole interview conducted by Mark Ramsey last May.

When we started CelleCast in 2007 we knew right from the beginning that there were two essentials to making mobile phone radio work for the industry. Not that these two stood alone, but we felt, and have been thoroughly vindicated, that without these there isn’t a rats chance in a beauty contest of success in bringing a significant radio audience over to new mobile devices. Once I cover these two self-evident points for reference sake, I’ll get into how the train got derailed for all of us by those who ignored them.

Behold:

1. Universal Simplicity

Radio works because it is easy, and will remain ubiquitous until it gets complicated (hence, the unintended consequences with satellite and HD). You turn it on, you scan through stations, you find what you want to listen to, and make presets of your favorites so you can avoid commercials, etc. Not only is it second nature for you, you also expect it to be easy for everyone else around you. The universality of people who are comfortable with it makes the simplicity means something. Even complex things are made simple on an individual basis with acclimation and repetition, but the list of things in media life that everyone ‘gets’ is still limited to the things that have been around a while. Without this, the media is not sharable. There is no community without sharing. Hearing radio over a mobile phone is sharable only to a very small niche community when an iPhone app is required. Hearing it only when an sms text message is received also creates limitations that violates the Universal Simplicity standard. This is something radio people get that cloistered new media geeks tend to dismiss.

2. On Demand, Personalized Delivery

This is an essential because frankly there is no reason for anyone (producers and listeners alike) to break from the status quo unless, in addition to the simplicity standard above, other compelling benefits cannot be ignored. What new media brings to the table for radio going mobile is portability and personalization. These are the same qualities mobile breakthroughs also bring to apps and the mobile web, BTW. When listeners can truly just push a button and hear a personalized playlist of programs auto-queued to play only the most recent unheard episodes, then the listener is in control in a similar manner that they are also getting accustomed to with DVR’s for TV.

Falling Short

Now, hopefully you are aware of the essential value of each of the above as pre-requisites toward a wonderful revolution in mobile radio. So why are we not much closer to seeing this transformation toward personalized radio come to pass? If you think it is the technology, you would be incorrect. I submit to you that it is actually the misstep of technology misapplied. Other ‘features’ (aka shiny objects) were regarded more highly than the core essentials of simplicity and personalization. Because too few have sought to hold to these as standards, what has suffered unfairly is the perceived viability of mobile radio personalization itself. Now, I am tired of that. Not just as a believer/innovator seeking to equip the industry for positive change, but also personally after seeing inferior tools dressed up with confusing rhetoric misguide people. Because of this, the promise of radio personalization has been broken, and the reality of it, postponed.

Cases in point: Foneshow.com and lexy.com. I am not in the habit of calling out competitors like this, and I have been able to resist the temptation up to this point. What breaks my silence now is the dread that the ideas behind what all three of us and others have been promising would be passed by due to poor representation. To see these venture funded companies, who have clearly undermined both the simplicity and on-demand standards they falsely claimed to champion, fade in listenership while claiming to represent mobile radio on-demand, is a tragedy to me. To be funded and not to have transformed the industry is an abject failure. I’ll give them credit for getting funded while we have yet to be in that club, but from my perspective today, I’m glad the failed examples are clearing out to make space. As long as the credibility of personalized radio can avoid too much damage now, we’ll be able to make our case while waiting for the right investor to emerge.

How have they violated the core essentials? To put it simply, they claim too much control over the experience, destroying simplicity. (I’ll give lexy more credit for putting their call-in number back on their pages, but for a while it was gone.) The approach they and others have taken is that the user would be enamored with text messaging to the point of accepting it as a gateway to access the audio. When we saw that as the core of Foneshow’s model in 2007, we didn’t even want to list them as a competitor on a product level. If you are making demands of the listener where they don’t get the audio without waiting for a text, then how is that on-demand? Who is making the demands? Imagine if your AM radio was similarly anal. You turn on the power and before any sound comes out, you have to enter your mobile phone number and wait for a screen to come up where you have to tap on a blue 10 digit number. Would you consider that consumer friendly or even good engineering?

One deal-breaking major fallout from this approach is that the content they are aggregating and delivering comes from radio shows that have no decent way to easily promote their content via the call-in based medium. We give each program partner a unique direct dial access number and program page. They can link to us from their site and get more SEO value. They can promote their cellecast number on the air and get direct call ins to THEIR show with ZERO barriers. Now, this is not a competitive pitch here although it sounds like it. To me, it is just bottom line common sense to make it easy for your partners to promote themselves in the context of universal simplicity in personalized mobile radio.

The bottom line problem here is that the biggest barrier for mobile phone radio is already the mainstream perception that it is too complicated to bother with. It doesn’t help that many of the companies trying to solve the perception problem are actually contributing to it. They just make it harder for those of us trying to help.

In the next installment, I will deal with some of the many promising possibilities for on-demand, personalized mobile radio. The standards above are not constraining, but in the long run, the key to radio liberalization and audio-based social media.

Despite an ongoing unprecedented time crunch of late, I need to write about my stubbornly persistent visions of radio personalization — specifically as it relates to talk radio. It is funny that stubborn persistence is required in larger doses in the journey, as people in radio should already be aware that every other form of media is already going that direction. So stay tuned.

As a quick update on what we are doing around here in lately, I have been dividing my blogging time more widely by adding some new posts about our iPhone web apps and the new advent of the local web on our CGI Productions Development blog.

Stay tuned, and look for our iPhone web app for CelleCast in 2010, with all the mad skills we are building up here in the shop.

Andrew

One of the key founding values of CelleCast is to empower people to not only get more from radio on demand on their mobile phones, but also to speak TO the media and to have their voices heard. When we learned of the repression of reporting in Tehran not only of journalists, but of citizen reporting by the shutting down of internet resources as well, I knew that we should open this channel for the people of Iran. I only wish I did so a week ago. Let them try to shut down an entire bank of phone numbers! All anyone has to do is to dial 001 (415) 707-3003 from their mobile phones or landlines anywhere in the world and tell the truth of what is going on in Iran. We feel a viral campaign to get this number into the hands of people in the streets in Iran will be as easy as the system is to use. For every Iranian savvy enough to record and post video and pictures with their mobile phone, I’ll bet there are 50 who would dial up our number and make their own radio report if they felt there was a sympathetic audience on the other end.

I am calling upon all our radio partners to share this channel with their audiences! They should not think of it as competing with their own phone number, as what I need them to do is to simply tell their audience to text the number to friends and relatives in Iran as well as any Iranian who wants to share their voice.

We hope to gather hundreds of voices in the next few days and will continually alert the media of the talkback publications on CelleCast. The raw audio can be heard on our twitter timeline and we expect a whole lot of retweeting to take place.

Smart strategies for how to not only survive in this controversial recession but thrive are the focus of more and more people these days. When things are going relatively well in an industry, there is a natural resistance to trying anything new. This is self-evident. Why do things differently when we are profitable? When things get tougher, especially ahead of the curve in an economic downturn like they have for radio in 2008, the pressure grows. In radio’s case, against the advice of just about every radio consultant I have talked to, the industry got even more resistant to innovation as profit margins shrank and radio stocks lost 85% of their value. The reasoning was that all remaining resources had to be spent on core operations.

Now that the recession is fully upon us, and there is no bailout in sight for radio, it is coming down to a simple choice: Innovate or Die. This blog has been focused on the premise that radio must innovate by going mobile since its inception (of course CelleCast has a stake in this). Our message has been respectful, and will remain so, but now that the heat of circumstance is turned up so high, it is not enough for radio executives to simply act like they are listening, and it is not enough to just engage in a few initiatives that repackage the exact same product. The gauntlet to innovate WELL lies before us, and there is no excuse for having delegated this burden to the ‘digital guy’ or following the path of least resistance.

The good news is that the recession and even a good portion of the supplemental uncertainty that accompanies President Obama’s redefinition of the economy opens the door for innovation that didn’t even make sense a year ago. I wouldn’t say this if there was no historical precedent. When we look back at the great depression, we find that a host of enduring innovations emerged. Of course many also failed. What I want to do in this article is point out a few characteristics where we see a sweet intersection of opportunity between the recession, radio and new mobile media trends. Draw your own conclusions, and reach out to those that can help you adopt recession friendly innovations.

First of all, during a recession, you have to position yourself as the ‘value leader’. We see many companies already doing this. A recent frozen pizza commercial compares their product to delivered pizza as equivalent in quality for a fraction of the cost. It is not just a pricing war tactic, it is an appeal to the consumer to rethink the value equation in their pizza habits in a world where everyone is re-examining their overall buying habits. Brands that succeed during this time have to become part of this re-evaluation process today’s consumer is undertaking. Radio, since it already free, has to create value for its audience in terms other than cost. For talk radio specifically, value is found in helping people find new ways for their voice to be heard politically, socially, etc. Having them take turns calling in for a chance to get past a call screener to be on the air is not a good value proposition. Of course there are other ways to establish the value position for radio, the key is that in this space you need to stand out as a value leader, not just be one of many responding to the need. Look at what Ed Shultz is doing is doing in this space for new advertisers as an example.

Secondly, you have to stand out as a relevant voice who understands current trends, how to set trends, and how the recession is forcing people to re-evaluate their adoption of new trends. This recession in particular intersects a particular set of new media trends relevant to radio, namely: Portability; Personalization; User generated content (UGC); Shareable content; Social Media; 3G Mobile Services; Advanced interaction; On-demand time-shifting; and Free telephony. I believe the recession is already starting to affect the trend equation here in two key ways:

1. Watch for gadget hype to sharply decline. People will prefer to find ways for their existing gadgets to do the job. (yes, their cell phones and VoIP lines, and web browsers)
2. The value of time. Frivolity is already becoming less a result of happenstance, and more a product of deliberate choice. It would be easier of course to just say that people have less time to waste, but that isn’t exactly true. It is more polarized. Some people have less, some people have more (like while unemployed), but everyone has less time tolerance for waste in being pitched to. I think the new radio winners will be ones that position themselves as the best in content and ad targeting, giving the consumer higher control in what is heard.
3. Commonality of Access. Recessions, as evidenced by the reports in online relationship sites registration spikes, have an effect on our value of connectedness. Families generally pull together, and social circles of higher trust are the ones we shift back into. I believe this will cause people who can’t convince their high trust friends and family to get on Facebook to connect in new ways that are more accessible. This applies to direct social media tools as well as to broadcast, etc.

Thridly, you have to be agile. Even on a company cultural level, statements like, “We’ll take that under advisement in our next meeting”, and then not getting back to the person will become less of a forgivable act. Or saying, “I am about 150 emails behind right now”, like I heard from a prominent digital radio executive, is not going to produce a pass from the shareholders. The opportunities in innovation are indeed going to be exploited with or without your participation and investment. New entrepreneurs ready to meet the needs of the public can go directly to them with podcasting, webcasting and cellecasting, but how much better will it be for radio if the industry is in the lead instead of remaining branded as innovation-resistant?

Finally, and this is a very specific value intersection of talk radio during a recession, you have to find ways to lead in rallying people politically. Whatever your politics are, there is no denying the fact that people on all sides feel less informed about the substance of today’s debated topics, and more caught up in personality wars in the media environment. In one sense people are empowered to opine in written form all over the web, and now they can post video on YouTube and elsewhere. But what is radio doing to collect contemporaneous audio commentary from the people? What is radio doing to give people access to raw audio (like Rush’s CPAC speech) that is at the center of today’s dramatic news cycle? What is radio doing to provide audio content elements for the Twitter timeline? It is not that radio shows need to polarize people into partisan entrenchments. The rallying can actually be around letting ideas be shared and aired out so we can come into a place of real national unity, government transparency, scientific debate, and long awaited accountability. There is a new market for this that radio can meet, and we look forward to partnering with it.

We leave you with a CNBC video link on innovation that features Mel Karmizan. The people in this video series have much greater wisdom to offer than I can provide here, but I hope you gained from my specific ideas on how radio can emerge as a winner during these challenging times.

We wanted to do our part to help the wireless nation celebrate and share their thoughts on the inauguration. So, at the last minute(last Thursday) we created the Inaugural ALL CALL Cellecast as a way for the millions attending to have handy access to on demand radio for the mobile phone. Of course it works fine for those elsewhere, but the point was to make a program that suits people on the ground who don’t have smart phones, nor time to sit still and read. Having a radio is such a good idea in a place crowded to the gills, but who would carry another device?

Well the experiment worked pretty well. One of our partners, Jon Elliott from Air America jumped on board and gave us a couple updates to it and some on-air promotions. We got great feedback from a lot of people saying that if we had only had more time to prepare, it could have grown into a big hit. Well, it was a medium hit, and doing it spawned us putting up our own official twitter page, and getting lots of followers right away. We met some great people this way. More than I normally do through my personal twitter account.

We also tied new program updates and talkbacks to twitter in a stronger way, leading us to further explore the concept of the audio tweet. Micro-podcasting is not just smaller audio bytes, but audio responses and mini-reports tied to others in a meaningful way. Our talkback tool is a perfect fit for this. I will blog ore about this soon and what it means to radio’s evolution. Suffice it to say the concept already has legs as far as we are concerned.

We also made our system so we can empower field reporters to post full-fledged episodes from their phones with a simple push of a button. No need to have a special code.. All they have to do is leave a talkback just like everyone else, but just choose a different sending option based on their account being tied to a program partner. It works great too! Afi Scruggs from Cleveland brought a busload of schoolchildren to the inauguration and posted some cool reports in an audio journal style that will mean much to her and the parents on the trip. Also, Marianne from Mass reported well as she, like many there, tried to get a good view on the mall.

We look forward to developing these event based cellecasts even further in the new year, and always welcome your feedback.

Oh yeah.. why the picture of the cat? I know it is completely irrelevant to the post. We really would hate to think that businesses across the country would ever have to knock on the door of government to prosper. I just got off track while searching trends on twitter and discovered the Obamacon. Fun stuff.

The biggest challenge of this post is that exposing the narcissism of this generation is kind of like describing to a fish the ocean in which it swims. So although some of my points may seem general and at times crotchety, try to bear with me as a reader here. I need to provoke you a bit to shake you into an awareness of the emotional matrix of these times.

In this world that is changing so rapidly, it is becoming commonplace to see conference rooms full of people riding the wave of technological novelty, because the attraction levels are quite high to be in on the latest and greatest. As the turnover rate increases for what ‘the latest and greatest’ actually is(hence the new term, ‘that is so 2007′), the race to lead gets more intense. Interestingly, much of today’s thought leadership has come from a more nuanced style. It is a counter to the top-down models of the past, for which we are thankful (see clue train manifesto), but this doesn’t change the fact that novelty still accounts for 90% of what is going on. People latch on to be significant by being in the know. The new social media leadership is generally determined by how many friends you have on Facebook, and how much traffic you are getting on your blog. Again, nothing inherently wrong with that, especially in contrast with the command and control models of the past. The problem occurs instead when you combine a novelty fascinated culture with an untested model for selecting wise leadership. Writing and reading is just a component of leadership. Writing, friending, and other forms of online networking, at best, create fame principally within a sub-culture that is self-fascinated. The online fame of various high-profile geeks seeking to inherit the earth does not make them experts in other areas (and to their credit, most would be the first to say it). There is in reality a great big world out there populated by very wise people doing wonderful and amazing things offline, but rather than interviewing these people and honoring their work and sacrifice, the technorati of today prefers to blog their own reports, from their own perspective and go before their online peers where the news is welcomed on the scale of them having discovered the new world. If you don’t get anything else said here, beware of this new elitism.

Adding to this, the post-boomer generations have been told in every Disney movie since 1980 that the most important value you can possess is believing in yourself, followed closely with the notion that all expressions of belief have equal value. Face it, there is just no valid counterargument to the fact that this is likely the most self infatuated generation in US history. Not that my generation of the 70’s was much better, but now that most of us who have survived are parents now, we at least have learned what it means to lay self aside for the sake of those coming next. What worries me is that the next generation just might not get started in that path until a much later time. Read on…

So where is the ‘perk’ I refer to wryly in the headline? It is in the fact that today’s technology has enabled us to indulge in self in ways previously unheard of, by minimizing exposure to criticism, and enabling self-congratulatory environments. If you need to find a community of people who agree with you, it has never been easier. Confirmation bias is the term we use for it, defined as seeking out media, friendships and information that confirms our own prejudices, rather than being challenged by hearing ideas from those with different experiences and opinions (parents included!). Today, people just don’t have to hear anything unpleasant to their ears. If you believe global warming is man-made and has doomed us unless we all turn agrarian, there are those who will console you if you are rebutted, and posit reassuring statistics. Of course it works in both ways and in any direction, conviction, opinion and prejudice. Certainly confirmation bias is not new to this generation, but what is new is our ability to isolate ourselves from our conventional neighborhoods where we would otherwise have to process varying viewpoints.

So I hope to do more here than just give you a moment of pause, but instead to give you a chance to reflect and think about how the world of technology affects you, and how you value all the people in your life, as well as the people throughout history, on which your life is indeed built, no matter how non-tech they are. If you don’t buy my assessment, then be in bliss. The narcissist community is growing rapidly.

Greetings. With the addition of our new art director, Elin McLain, and a new boost from our great visit to NY where new initiatives and partner announcements were warmly welcomed, we are proud to announce our new blog look and newsletter format change.

Instead of daily updates logging our ongoing conversation with the world about the emergence of the fourth speaker (audio media on mobile devices) we have found that a weekly newsletter style email update is much more digestible and relevant to our partners and subscribers. So going forward, if you are signed up here, you will receive this weekly digest and be kept abreast about all the relevant news relating to the future of cell phone radio. We’ll try to avoid just repeating general radio buzz and tech news that is not relevant to things you can take action on, and instead give you specifics on how you can leverage talk radio to reach 440 million phones in a profitable way.

Our newsletter audience is tiered based on access level, so posts relevant to only our content partners will be restricted from access by the general public. Just contact us to have your access level upgraded to get access to posts about new profitable marketing ideas and inside information about how our network is expanding.

We are here to create and to help you profitably navigate the future of talk radio.

Cheers,

Andrew Deal
CEO, CelleCast

I had the honor to be on a panel at the Convergence Conference this week where the stated goal was to get down to the nitty gritty on ‘Revitalizing Stodgy Old Media’. Of course with any panel, there are many points to be made and moderator questions can create an unexpected context where the core issue loses some of it’s focus.

Mark Ramsey did a great job keeping things interesting, but surprised me a bit by defining the context of the session to identifying problems and solutions on the radio station and group level. No problem. We had a few minutes at the beginning to address the ’stodginess’ premise. I made the point that there is a droned narrative about radio’s backwards views on media that I don’t agree with at all. It is an unfair characterization, and as Mark also clarified, stodgy might just be another way of saying that radio is established and careful not to sacrifice it’s soul at the alter of ‘new’.

This brings me to the larger point I had hoped to bring across on the panel had we not moved on from the attitudinal to the practical. The point is that in my experience, new media types have issues of their own to deal with if we truly want to see convergence happen as it should to the benefit of all. New media has at times an unpleasant arrogance to it. There I said it. The idea that something new is categorically more valuable than something established makes as much sense as electing Barack Obama on the mere oratory of change alone. New media types expect to grow virally and replicate with impunity, but then come around to radio to exploit their mass reach.

Coming from the new media side, we have enjoyed much more success in convergence as we have sought to compliment radio and became students of the radio culture and mission. Not only has this been rewarding for me personally, but will reward us greatly as our partnerships continue to expand.

For all of our readers in the radio industry, the interest level is quite high regarding how our partnership with Westwood One is going to change with Gary Krantz no longer being at the helm on the digital side. After reading todays post on Thomas Beusse’s new leadership strategy at Westwood One, I am very encouraged. We can relate to some of the frustration expressed through his quotes in the article, and look forward to continuing to help them go “platform agnostic” as a key distribution partner. My favorite quote of his being, “We need to expand the focus of the business to become platform-agnostic. In the long term, my plan is to have Westwood One become a platform-agnostic content company.”.

It is clear to me that he understands, and it is already being reflected on WW1’s site now, that radio is being disassembled from being a package deal of content and distribution, to where content flourish’s best with multiple distribution methods, and distribution flourishes when it finds complementary, symbiotic new media partners. I’ll talk more about that in my next post, but I just wanted our friends at Westwood One (new and old) to know we are in their corner.